Shipping & returns

Shipping and Returns

Shipping Information

Online orders placed on www.iPetcare.co.za will be delivered by our selected Courier partner in your area, unless collection directly from us has been arranged at time of order. We only deliver within South African borders. 

Our couriers can only deliver directly to a physical address that is normally occupied during normal office hours (Mon – Fri, from 8am to 4pm, excl. public holiday). Our couriers will require that your order is signed for upon delivery, as proof of receipt. 

What is the cost of delivery?

Our standard delivery fee is R60.00 per purchase made.

How long does delivery take?

Our standard delivery typically takes 3 working days within the major metropolitan areas, although it can take up to 5 working days.  iPetcare will notify you in the event that we do not have stock, or if a delivery is expected to take longer than our stated 5 working days.

Our delivery times are calculated from the start of the business day after your order is placed.

 Returns

iPetcare will accept returns of items that you have purchased online at www.ipetcare.co.za that are unused, and still in their original packaging. You can do the return in one of two ways:

1. Return the selected item to our offices at iPetcare Online (PTY) Ltd, Block C, Pellmeadow Office Park, 60 Civin Road, Bedfordview, 2008, together with your invoice. 

2. You can email us on sales@ipetcare.co.za, together with a copy of your invoice, indicating the item that you wish to return, and the reason for the return. Once the online store approves the return request, iPetcare will arrange collection of the unwanted item (please include your invoice) and you will be refunded with the appropriate amount.

Please note that the cost of the courier to return the item to iPetcare will be deducted from the gross refund amount.

 Damaged, defective or incorrect orders

If you have purchased online at www.ipetcare.co.za and have received items that are damaged, defective or not what your ordered you can return these items by following the steps below.

You can return a damaged, defective or incorrect item in one of two ways:

1. Return the selected item to our offices at iPetcare Online (PTY) Ltd, Block C, Pellmeadow Office Park, 60 Civin Road, Bedfordview, 2008, together with your invoice. 

2. You can email us on sales@ipetcare.co.za, together with a copy of your invoice, indicating the item that you wish to return, and the reason for the return. Once the online store approves the return request, iPetcare will arrange collection of the specified item (please include your invoice). Upon confirmation of the validity of the return iPetcare will either replace or refund the item at our discretion.

iPetcare will inspect the item upon receipt, and if the reason for return is valid and approved, iPetcare will replace the item. 

Further questions

If you have any further questions or queries regarding our Shipping and returns policy, please email us at sales@ipetcare.co.za